What if the store page only shows 'Open' but I'm not on the latest version?.

The iTunes store and your settings require you to login to download. This will be happening for any app that you are trying to download and is not unique to Signal.

What if the iTunes store asks for a password or payment?.

You will need to free up memory and then you can go to the App Store app and finish or restart your app updates. It looks like you've ran out of free space on you phone.

What if Signal is stuck on 'Installing' or 'Waiting' on my phone?.

Try connecting your phone to your computer and complete syncing your apps via iTunes.

What if I can not tap the 'Install' button or it is grayed out?.

Signal iOS has a minimum iOS and iPadOS requirement of 12.2

Confirm that Signal is supported by your iOS.

Check Apple's support center for additional information. Go to Android Settings > Apps or Application Manager > ALL > Google Play Services > Clear cache > OKĪpple controls downloads and installs for all iPhone apps.

Clear cache for Google Play Services app.

Check Google's support center for additional information.

Confirm you have enough free memory on your device as listed in the steps above.

Is Signal stuck 'Installing' or 'Downloading?'.

A minimum of 50MB is recommended when installing or updating. You may need to uninstall other apps to clear space. You will need to free up some memory on the internal storage of your phone.

Do you see an alert of insufficient space on your device?.

Check that you are signed into the correct Google Account for the store. If you see 'Installed' then it looks like you are signed into a different account for the Google Play store than what is on your phone.If Signal is installed on your phone then the Google Play store page will show 'Uninstall' and 'Open'.Is Signal showing 'Installed' but not 'Open'?.Signal Android has a minimum OS requirement of Android 5.0.įor best results, connect to Wi-Fi before downloading.

Confirm that Signal is supported by your OS.

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